Frequently Asked Questions

When you report an issue, it starts with a “new” status. Members and admins review new issues and prioritize based on severity. Unplayable issues get attention first, while cosmetic issues may take longer. Check the issue page to see its current status.

Go to Settings and use the password change option. If you have a username-only account (no email), you’ll need to contact an admin to reset your password.

Only admins and you can see your email address. Other users see your display name. Your email is never shown publicly.

If you reported without signing in, you won't be able to edit it afterward. Sign up for an account to track and update your reports. Guests can edit some fields on issues they reported, and members can update any issue. See the Roles & Permissions page for the full breakdown.

Roles are assigned by admins. If you’re a regular at Austin Pinball Collective and want member access, send a message to the PinPoint channel on the APC Discord.

Unplayable means the machine should be considered out of service — for example, a loose part, flippers are dead, or the game won’t start. See the full severity guide on the Reporting Issues page.

Go to Settings to configure your notification preferences. You can also “watch” specific machines or issues to get notified when their status changes.